1. Information We Collect
We collect the following types of information to provide and improve our Service:
1.1 Personal Information
- Account Information: Name, email address, phone number, billing address, and payment details when you sign up for our Service.
- User Profiles: Information related to your organization, including team member names, roles, and permissions.
1.2 Usage Data
- Platform Usage: Log data such as IP addresses, browser type, pages viewed, and interactions with the Service.
- Device Information: Information about the devices used to access the Service, including hardware model and operating system.
1.3 Data You Provide
- CRM Content: Data you input into the Service, such as leads, customer details, orders, payments, and analytics.
- Shared Content: Files, messages, and other shared data among team members or third parties.
2. How We Use Your Information
- Platform Usage: Log data such as IP addresses, browser type, pages viewed, and interactions with the Service.
- Device Information: Information about the devices used to access the Service, including hardware model and operating system.
1.3 Data You Provide
- CRM Content: Data you input into the Service, such as leads, customer details, orders, payments, and analytics.
- Shared Content: Files, messages, and other shared data among team members or third parties.
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide, maintain, and improve the Service, including managing leads, orders, payments, and analytics.
- Personalization: To customize the Service based on your preferences and usage.
- Communication: To send notifications, alerts, and updates regarding the Service.
- Billing and Payments: To process payments and send invoices.
- Security: To monitor and enhance the security of the Service and prevent unauthorized access or misuse.
- Compliance: To comply with legal obligations or respond to lawful requests.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following situations:
- With Service Providers: Third-party vendors that assist in providing the Service, such as payment processors, email service providers, or analytics tools.
- For Legal Reasons:: If required by law or if we believe in good faith that such disclosure is necessary to protect our rights, comply with a legal obligation, or prevent fraud.
- With Your Consent: When you explicitly consent to sharing your information with third parties.
4. Data Retention
We retain your data as long as your account is active or as necessary to fulfill the purposes described in this Privacy Policy. Upon termination of your account, we may retain certain information as required by law or for legitimate business purposes.
5. Data Security
We take data security seriously and implement industry-standard measures to protect your information, including:
- Encryption of sensitive data during transmission and storage.
- Regular security assessments and updates.
- Controlled access to personal and organizational data based on roles and permissions.
While we strive to protect your information, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal and contractual obligations.
- Data Portability: Request a copy of your data in a portable format.
- Opt-Out: Opt out of receiving promotional communications from us.
To exercise your rights, contact us at info@thesoftium.com.
7. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. Please review their privacy policies before providing your information.
8. Legal Age Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from such individuals. If we become aware that we have collected information from this demographic, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website or by other appropriate means. Your continued use of the Service constitutes acceptance of the updated policy.